Description
Extensive technical support experience as well as experience with SAAS, Sales Force, Jira Bug reporting and ticketing system. * 3.5 years of software application hardware: NIC, Wireless setup SSL, DNS, Encryption, Routers, Hubs, Imaging, bug reporting, beta testing new version of software and builds. * Data Base SQL queries and odbc driver setup and system DNA. * XML & HTML coding on websites and 3 party proprietary software. * Provided assessment and security management to networks. HP, Citrix, Dell, Sony, IBM Lenova * Standard management private sector and management goals development of procedures for standards saving money and cost effective analyst reports. * Played key role in the redesign of the North American customer support organization including the development of the CPC Portal, specifically with the development of the contact tool within the * Troubleshoot fault detection and performed computers deployment maintenance, projects work, replacement equipment. * Developed training materials, documentation, procedures and trained users in the proper use of * hash tags, and e-commerce 3graphic shopping, social media, and business to business
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Product Analyst / Development Marketing Specialist Digital And E Commerce | 11/2016 - Present |
| Accenture / Client: Google Vender | Product Support Global | 7/2015 - 11/2016 |
| Netpolarity / Client: Apple Ca | Helpouts Specialist | 7/2013 - 7/2015 |
| Google / Employer Cognizant / Client | It Analyst Support | 5/2012 - 6/2013 |
| Endicia | Technical Support Specialist | 9/2009 - 3/2012 |
Accomplishments
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Job Skills
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