Description
Summary of Qualification * 8 years in retail management * 3 years of multi-unit management * Hiring, coaching, training and developing * Prepare and manage budgets * Word, Excel, Power Point, QuickBooks and Kronos * Excellent written and verbal presentation skills * Strong drive for results * Action oriented, with strong execution skills * Courage to address difficult situations * Ability to manage multiple priorities simultaneously * Knowledge of retail, store and aviation operationsExperience 2011 - 2013 2014 - Present Airserv Chicago, Illinois Operations Manager * Develop and execute standard operating procedures for special services to improve employee productivity * Recognized for excellent leadership abilities by stimulating positive vibes, teamwork and creativity among employees * Maintain relationship with client by adhering to department of aviation reducing and resolving passenger complaints * Manage budget, payroll, inventory, productivity and financial reports 2013 - 2014 Parking@777 General Manager Chicago, Illinois * Manage, direct, control and oversee valet parking operation * Preparation of annual internal budget and organize financials of over a half million dollars in annual revenue * Production of monthly financial and operational reports for the Board of Directors * Oversee scheduling, payroll, and capital expenditure projects * Resolves guest dissatisfactions by investigating, evaluating, and settling complaints following-up with guests and residents personally resolving difficult situations. * Accomplishes staff requirements by orienting, training, assigning, scheduling, and coaching employees 2008 - 2011 Central Parking System Chicago, Illinois Project Area Manager * Prepare budgets, financial reporting and oversee payroll and HR functions * Management of P&L and market locations to maximum utilization * Coordinate maintenance repairs and communicate effectively with client * Implementation of modified pricing in reaction to market analysis * Monthly review of potential new parking management opportunities within the northern Chicago market
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