Executive leader leveraging global experience in HR, Benefits, and Sales call center Management, Implementation, Operations Management, Sales and Solution delivery. Offers Fortune 500 background, applying client facing and team building skills to outperform service expectations. Contributes to growth, strategic direction, and customer retention. Delivers process improvements and tools to increase productivity, enhance workflow, boost quality, reduce costs, drive profitability, and revitalize underperforming business units. Focus on solution delivery, implementation, and over all operational excellence. Builds collaborative relationships with internal and external stakeholders ranging from executives to clients

Highlights:

• Director
• Service Delivery
• Financial/P&L Management/Business Expansion
• BPO Global
• Strategy Formulation/Transformation/Implementation
• Operations Management
• Project Management
• Six Sigma
• KPI and Metrics Management
• Call Center Management
• Process Flow/Gap Analysis