Internationally experienced management professional with outstanding relationship management skills, exceptional implementation focus, and creative approaches to solving complex business issues.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2006 - Present
ACS (formerly LiveBridge, Inc.)	(Confidential)	5/2005 - 12/2005
StarTek Inc	(Confidential)	11/2004 - 5/2005
TeleTech/Percepta	(Confidential)	3/1996 - 9/2004

SCHOOL	MAJOR	YEAR	DEGREE
The Pennsylvania State University	History (Sociopolitical History)	1991	Bachelor Degree

Highlights:

Extensive experience working in Europe, Australia-New Zealand, and Canada as well as US, Planned and developed full lifecycle CRM contact centers for Ford Motor Company and their Premier Automotive Group (Jaguar) partners, Created and managed an extensive Professional Services office responsible for all European new business implementation and current business improvement efforts

Companies I like:

Salesforce.com, Apple Computers Inc., Janus

Business Development
Strategic Planning
Organizational Process Design
Organizational Process Design and Development
Sales Force Automation
Presentation
Technology Solutions
Leadership

• client relations
• strategic planning
• relationship management

Presently lead comprehensive sales force and customer relationship management automation and process alignment activities. Currently conduct expansive competitive intelligence gathering and strategic acquisition/partnership planning activities within the executive management team.