SUMMARY: Major Incident Manager - Audit On Boarding Engineer, Project Management, Project Coordination, Release Manager / Release Coordinator Organizational Change Management / IT Change Manaement / ITIL/ITSM Change, Incident, Problem, Release Configuration and Implementation Specialist, User Acceptance Testing, Helpdesk Management/Specialist Business Analyst - Service Operations - Incident, Problem, Knowledge, Change and Release Management

Highlights:

• Change Management
• Incident Management
• ITIL Process Improvement
• Remedy
• IT Audit
• Problem Management
• Sharepoint
• HP Service Manager
• BMC Software
• Microsoft
• Application Support
• Back Office
• Front Office
• Microsoft Word
• PeopleSoft