Highlights:
2006-2007 Montrose Enterprises Seattle, WA
Showroom Manager – High-end bedding and bath linens wholesale representative.
• Responsible for selling to wholesale customers and designers in the showroom.
• Provide top-notch customer service to customers through order-tracking and resolution or problems.
• Maintain showroom visual standards and carry out all necessary updates of samples and printed materials for all lines.
• Communicate regularly with sales representatives to assist them with accounts and provide support.
1998-2006 Seattle Symphony Seattle, WA
Retail Manager – Responsible for all store operations including buying, merchandising, inventory control, financial management and staffing of the Seattle Symphony specialty gift shop.
• Increased sales each year and exceeded sales goals by 20 to 36%.
• Developed a top-notch customer service culture by creating and delivering a
dynamic sales training program and by cultivating teamwork throughout the sales staff.
• Utilized strong visual and merchandising skills to create a beautiful, unique shop to promote the parent organization.
• Identified new sales opportunities and increased profitability through careful
buying decisions and the creation of an Open-To-Buy Plan.
• Utilized Excel to create and maintain sales tracking tools.
• Created annual retail business and operations plan to meet earned revenue objectives.
2000-2004 Chico’s FAS Seattle, WA
Sales Associate
• Met or exceeded personal sales goals by utilizing company’s proprietary selling technique, providing outstanding customer service, and developing personal trade.
• Merchandised and managed Jewelry and Accessories to maximize store sales.
1997-1998 The Bon Marché Seattle, WA
Department Sales Manager – China, Crystal, Silver
• Managed sales and promotional events to achieve department goals.
• Motivated sales staff to achieve sales and customer service goals.
• Utilized on-line merchandise systems to maximize business opportunities.
• COURSEWORK: Formal training at The Bon Marché Academy including Sales
Executive Development Program Levels I and II, Management Development Review Series, People Skills Levels I and II, and Conflict Resolution.
1995-1997 The Bon Marché Seattle, WA
Sales Specialist – Women’s clothing, Coats, Swimsuits
• Excelled at selling proprietary credit and maintaining visual standards.
• Took on additional managerial responsibilities.
1991-1992 Newell Oler, Inc. Dallas, TX
Business Manager – Managed numerous critical functions of small, growing company.
• Managed production and release of new products.
• Created effective advertising campaigns.
• Supervised inventory control and accounts payable.
• Procured mechanical recording licenses.
• Issued monthly and yearly sales reports.
Education: University of Miami School of Music Coral Gables, FL
• Bachelor of Music, Music Engineering Technology, minor in Electrical Engineering
• Cumulative GPA 3.8; Graduated with honors.
Companies I like:
Coldwater Creek, Estee Lauder
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