Description
20+ years strategic professional leadership implementing solutions, driving company SUMMARY profit, employee development and customer satisfaction. Proficient in SaaS CRM, client success, financial planning and analysis, sales and service operations, quality management, and account management. Leverage unique knowledge in both finance and technology to drive customer revenue, process improvement and cost reduction efforts. • Decisive and analytical, with “big picture vision” and focus on the customer; effectively manage change, mitigate risk, infuse new ideas and deliver solid results in competitive, changing markets. • Demonstrated ability to meet and exceed all performance metrics. • Strong motivator, skilled at inspiring confidence, leading by example and building in-house/remote teams committed to quality and responsiveness.
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