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Cynthia M

Help Desk Specialist - 10 Years of Experience - Near 19808

Occupation:

Help Desk Specialist

Education Level:

Some College Units Completed

Will Relocate:

YES

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A highly dynamic talented Technical/Administrative professional with over 15 years' experience. Good analytical skills problem solving abilities and high level administrative skills. Seeking an opportunity in an organization where my technical and administrative skills and knowledge can be utilized. Communication: Recognizing the pivotal role of communication in the success of any project I have continuously developed open ongoing channels of communication with managers throughout the agency and throughout my previous roles. My deservedly excellent reputation for prompt accurate sound and well-researched responses to both management and employees while thinking strategically has been earned and is well-known throughout the agency. Taking a disciplinary action or improving performance may well be the culminating event but the education of the supervisor becomes an ongoing asset to the agency. That process of continuously communicating with the supervisor to explain certain IT processes define limitations explain statutory requirements and build strategic relationships benefits both leadership and the agency. Through scheduled and on-demand status and progress reports (matrix driven) to my supervisors (up to the department level) I have demonstrated flexibility in communication styles and delivery systems. Whether in-person or through electronic means my communications skills have been proven to be highly effective to explain negotiate persuade or gain concurrence.

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