Account Manager

Elizabeth Rochelle Eskew 2623 Ringo Street Little Rock, AR 72206 (501) 247-9337 OBJECTIVE In quest for a challenging position with an organization that will utilize my knowledge and experience, as well as my education, and sign language background. In search of an opportunity to serve people as it relates to abilities and disabilities equally. EDUCATION Webster University Graduate School Dual Master's: (1) Human Resources Management (2) Management Little Rock, Arkansas December 2002 University of Arkansas at Little Rock Little Rock, Arkansas BA Liberal Arts Minor in Sign Language Studies May 2001 PROFESSIONAL SKILLS • Twelve years of experience in management and advocacy. • Proven ability to work within a team environment. • Innate ability to work well in high stress environments, stimulated by a challenging and progressive/aggressive environment. • Exemplary verbal and written communications skills, organizational skills, public relations, and timely advocacy skills. • Master's of Arts in Human Resources Management. • Master's of Arts in Management. PROFESSIONAL EXPERIENCE Disability Rights Center of Arkansas October 2009-Current Protection & Advocacy/ Traumatic Brain Injury Program Coordinator (PATBI) & Social Security Administration Rep Payee Investigator Beneficiaries of Social Security Coordinator Responsibilities as the Protection and Advocacy Traumatic Brain Injury Coordinator include writing the Protection and Advocacy Traumatic Brain Injury (PATBI) grant, overseeing the program to ensure all services are rendered appropriately, and serving as the Liaison Protection and Advocacy Traumatic Brain Injury Advisory Council. As the Protection and Advocacy Coordinator for Beneficiaries of Social Security Coordinator, responsibilities include writing the Protection and Advocacy for Beneficiaries of Social Security grant, providing information and advocacy for Beneficiaries of Social Security to gain and retain employment, cooperatively work with all staff as the PATBI Coordinator/Rep Payee Investigator, Provide joint outreach, education, individual case, systems advocacy and monitoring and training activities to individuals with disabilities seeking employment and transition to employment. Disability Rights Center of Arkansas April 2008- October 2009 Quality Assurance Team – Advocate/Investigator Responsible for individual case advocacy and monitoring and investigations of abuse or neglect allegations of individuals with mental illness or developmental disabilities and other disabilities in facilities or in the community. Disability Rights Center January 2005- April 2008 Information Specialist Supervisor Responsible for supervising/coordinating the Information and Referral Services team to ensure that the agency goals, and work plans for the IS Team are being met, and/or exceed expectations. Arkansas Independent Living Council July 2003- January 2005 Assistant Director ♣ Proficiently managed the budget, and was accountable for all aspects of the organization, i.e., financial management, personnel management, requisition of supplies, equipment and reports. Duties included, however, were not limited to creating and maintaining a rapport with the Centers for Independent Living, Council members, insurance companies, vendors, etc.; was responsible for referring potential clients to the appropriate Center for Independent Living, or any other service provider; organized all Board meetings; ensured the Council's mission was followed through via advocating for Persons with Disabilities throughout the state of Arkansas with their individual and systemic needs. ♣ Performed other duties as assigned. Legal Assistant-Management Law Firm Office Manager January 2003- July 2003 Responsible for the coordination of the Legal Assistant's work flow, with a clear understanding of the technology and word programs used by staff; functioned as a part of the management team with the ability to communicate effectively with staff at all levels, offering a productive, professional and highly desirable work environment; Interviewed, and assisted with the hiring/firing process of legal assistants; developed and managed Legal Assistants in a modern and aggressive law firm; trained new-hires; and maintained and updated the computer data base weekly. COMPUTER SKILLS/EQUIPMENT Videophone Telecommunications Device (TTY) Excel Microsoft Power Point FOREIGN LANGUAGES/PROFESSIONAL TRAINING/CERTIFICATION Passport to Advocacy Learning Professional Development Program- September 2013 Protection and Advocacy for Beneficiaries of Social Security Core Training - July 2013 Notary Public from January 2013 - January 2023 TBI Awareness Training – NeuroRestorative Timber Ridge - August 2010 SSA Representative Payee Investigator Training – National Disability Rights Network – 2009 Intermediate Level- Signed Communication Proficiency Interview (SCPI) Quality Assurance Screening Test (QAST) Level 1 - 1 Certified Serious Incident Investigator, June 2009 ORGANIZATIONS/BOARDS National Disability Rights Network Community Education and Self –Advocacy Committee AR Registry of Interpreters for the Deaf Governor’s Trauma Advisory Rehabilitation Sub-Committee

Account Manager