Description
Launched new Dealer Profit Systems division, boosting sales to $1M while expanding customer base. $25M after-market auto services/products company sought to penetrate new market niches. Initiated business plan for Dealer Mobile Outfitters, a service furnishing dealerships with sales add-ons including DVD systems, PlayStations, alarms, LoJacks, cruise control and keyless entry systems. Division generated $100K in six months, with 2006 sales projected at $900K. Turned around St. Augustine Toyota’s service department, increasing yearly add-on revenues 27% - to $772K. Service revenues were lagging and costs were increasing. Customers were unhappy due to excessive repair times. Introduced enhanced customer service training, building add-on sales from $50K to almost $63K per month. Revamped service department, slashing overhead by 34%. Improved repair completion times 250%, boosting customer satisfaction. Revamped FedEx facility, automating processes and initiating safety measures to cut costs $250K per year while increasing productivity and market share. Sales were down and facility was poorly designed, with inefficient package processing and a poor safety rate. Installed automated sorting system, boosting through-put and adding $190K to annual profit. Established safety committee, cutting accident rate 95%. Developed new accounts, enhancing revenues by 8%. Initiated automated warranty management system for Auto Maxx-Nissan, adding $700K to annual bottom line. $9M auto dealership incurred a deficit on warranty repairs that had risen to $700K. Quickly introduced a Reynolds & Reynolds software program to more effectively meet basic claims requirements, using only mandated parts. Trained staff person on new system, eliminating deficit and maintaining a zero balance on all future warranty claims.
