Description
CAREER HIGHLIGHTS * Increased Press Ganey patient satisfaction scores from 82% to 89% by providing care excellence training to team * Surpassed patient satisfaction target scores and led Bay Ridge practice to be one of the top 5 centers in the ACP group * Decreased the number of no-shows and cancelled appointments resulting in improved productivity and schedule utilization * Successfully implemented EPIC system by providing training and support to the entire practice group * Improved employee morale and teamwork in all aspects by uniting employees through a "collaborative culture" alignment * Implemented accounts receivable review process resulting in an increase of co-pay collection at Bay Ridge practice Experienced with residency programs * Computerized claims submissions: daily charge postings, electronic Medicare and BC/BS claims submission via EDEN network, electronic Medicaid submission, commercial paper claims submission, patient statement mailing * Computerized AR management: general ledger maintenance, checks posting, patient account reconciliation, rejections processing * Insurance verification, pre-authorizations, referral tracking, insurance follow-ups, credentialing, and insurance participation application filling out and filing
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