Upbeat customer care represenative with great phone etiquette,courtesy, communication and managerial skills. ALways willing to go above and beyond for success. Exceptional listening skills with a passion for helping others.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2006 - Present
The Pantry	(Confidential)	10/2004 - 7/2006
Convergys	(Confidential)	8/2004 - 10/2004

SCHOOL	MAJOR	YEAR	DEGREE
Hinds Community College	Barber/Sylist	2003	Associate Degree
Vicksburg High School	Basic Studies	2001	High School/GED Degree

Highlights:

On my previous job, I was promoted to assistant manager. On my most current job I have been recognized for outstanding job performance.

Companies I like:

United Health Group, Asurion, Reliant Energy, Verizon Wireless, Texas Lottery

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Software Implementation
Requirements Analysis & Specification

• Customer Care
• Technical Care Represenative
• Customer Care Management
• Receptionist
• Data Entry Clerk

Currently I assist wireless customers with technical issues with the mobile devices.