Career Summary Over 10 years' experience in Help Desk support, network administration and network security. Answered, evaluated, and prioritized incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviewed users to collect information about problems and lead users through diagnostic procedures to determine source of error. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone issues. Responsible for network/email account provisioning and management for 500 users. Good time management skills and very teamwork oriented. Currently holds an CLEARANCE. Accomplishments SECURITY + CERTIFICATE Accomplishments SECURITY + CERTIFICATE

Highlights:

• Firewall
• Integrate
• Network Security
• Networking
• Security
• Local Area Network
• SAP
• Support
• System Administration
• System Support