System Support Specialist with over 7 years of experience in the IT field. Extensive experience in the business world. Excellent interpersonal and communication skills with clients and upper management Self-motivated; able to set priorities and implement decisions to meet operational deadlines. Adapt easily to new concept.

COMPANY	POSITION HELD	DATES WORKED
The Great A&P Tea Company	(Confidential)	3/2001 - 3/2006
Rombhus, Inc.	(Confidential)	4/2000 - 3/2001
EMI Music Publishing	(Confidential)	9/1993 - 4/1999
Simon & Schuster Inc.	(Confidential)	6/1988 - 9/1993

SCHOOL	MAJOR	YEAR	DEGREE
Computer Learning Centers	Network Engineering	2000	Trade School Degree
William Paterson University	Accounting	1984	Bachelor Degree

Highlights:

Provided client side support for network/application problem tickets escalated beyond the Help Desk for A&P’s corporate facility of approximately 1000 workstations Created and administered user logons (adding, deleting, updating), mailboxes, and network share access through Active Directory Coordinated and carried out special projects required by the business, such as ghosting /rollout of over 700 new desktops and laptops for corporate initiatives, operating system upgrades, and multiple office relocations System Engineer for Montvale, Old Tappan and Passaic branches in addition to other remote sites. LAN Admin and Backup Exchange Admin for Windows and Exchange Servers Backup SMS Admin creating customized management queries Tested new software applications and updates prior to network deployment in the production environment Created installation and user documentation of new applications for publication on the company intranet, as well as Visio scripts for the Help Desk Installed new software releases, system upgrades, and patches on both workstations and servers Built remote office sites such as Hastings, NY and Saddle Brook, NJ Created customized management queries through Systems Management Server Planned and implemented various enterprise-wide projects such as company’s new remote dial-in/VPN, including technical documentation for project approval by Project Management Office Dell and IBM server builds and periodic upgrades in a 300+ server environment Chosen a member of team converting over 2000 end-users in various offices from token-ring to Ethernet using TCP/IP

Companies I like:

CNN, Intercontinental Hotel Group, Coca-Cola, The Weather Channel, Delta, AirTran, Turner Broadcasting

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Lan Admin
• System Admin
• IT Analyst
• Support Manager
• Client Support

Planned and implemented various enterprise-wide projects such as company’s new remote dial-in/VPN, including technical documentation for project approval by Project Management Office, which saved the company 3 million dollars annually. Coordinated and carried out special projects required by the business, such as ghosting /rollout of over 700 new desktops and laptops for corporate initiatives, operating system upgrades, and multiple office relocations