Executive level Information Systems Manager

To: Whom it may Concern, This letter is to express my interest in your open position. Based on my skills in Information Technology and Information Systems Management, I am confident that I would be a great addition to your team. My resume that highlights my ability/knowledge/expertise in Information Systems Management is attached. During my time at Riverbed Technology, I was able to increase sales and increase customer and partner knowledgebase in utilizing network Monitoring tools and WAN Optimization products. In previous Management positions I have performed successfully in efforts to Hire, train, and supervise competent, productive, motivated staff to provide high quality telephone service to customers. My management experience includes but is not limited to: * Coordinating and directing daily shift operations in collaboration with other supervisors. * Ensuring cost effective operations while remaining within budgetary guidelines on daily basis. * Participating in establishment of group budget. * Collaborating with management team to plan and achieve center goals and objectives. * Ensuring all questions are answered on a timely basis. * Assisting staff with resolving the more complex questions and/or calls. * Troubleshoots minor problems with computers and phones. I am excited about the opportunity and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail and will attempt to contact you in the near future in the event that I do not hear from you first. Sincerely, Kevin J. MacDougal M.I.S.M 916-595-9058

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