Description
Professional Summary Broad product knowledge and strong customer service management experience with hands-on involvement in the telecommunications industry. Versatile background with expertise in Sales, Sales Engineering, Transport Design Engineering, Customer Service, Project Management, Application Support, Call Center Management, Network Operations and Technical Training. Highly motivated enthusiastic customer orientated problem solver. Recognized as a valued team player with ability to adapt to changing conditions, yet remaining focused on long-term result. Proficient and skilled in the use of numerous software applications some of which include but not necessarily limited to the following: Operating Systems: NT, Applications: Microsoft Windows 2010 / 2013, Office 2010 / 2013 MS Exchange, Word, Excel, Access, T-Mobile Info Router, SharePoint, and Business Objects and Skype Business 2015, Voice/Video Calls, Skype Meetings and IM. Technical Knowledge of HSPA, Ethernet, IP, LTE other 4g Technologies and Microwave Design as well as AAV (Alternative Access Vendors). Application Knowledge of: SLIPED data base, ANPS, Granite Circuit Design Database, VLAN, HPNA, TPIM, SAM, Spirent Testing Tools, RFC Testing procedures, PollyView, NEST, OneConsole Alarming Notification Tool. SME Ticketing and Work order System (Equivalent to Remedy Ticketing System). Well Versed in the Kronos Time Sheet Process and Avaya Call Management System.
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