Energetic, motivational and creative workflow manager with exceptional attention to detail

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/1999 - Present
Budget Rent a Car	(Confidential)	4/1980 - 5/1999

SCHOOL	MAJOR	YEAR	DEGREE
Wayne Central HS NY	Regents	1980	High School/GED Degree

Highlights:

Some college, technical training from ATT on data communications, technical training from BluePumpkin for Witness/ BluePumpkin software, technical training from SUN for Unix Admin, Techinal training in LAN Admin from Novell, Technical training from Apple on desktop services

Companies I like:

Southwest Airlines, American, Budget Rent a Car, Honda, Fossil, Mary Kay

• worforce

Manage workforce and call volume at a technical call center. We are a client based call center, with 20 individual clients that we handle and very strict client guidelines. Maintaining workforce and call flow help delight the customer and make us #1 in service.