Professional Summary * Successfully implemented hardware inventory and analysis for Epic Care EMR implementation * Provided system integration and QA for a major client (GFMS) in the insurance industry * Excellent IT customer service experience both direct and phone support * Enthusiastic professional experienced at implementing technical projects from the requirements gathering phase through to completion in collaboration with clients and stakeholders * Proven experience in project management and managing employees through motivation, coaching and development * Excellent customer service skills and comfortable working under pressure with time sensitive deadlines * The ability to anticipate customer needs, prioritize tasks, change goals and direction quickly as well as multi tasking in a fast paced & stressfull work environment on a daily basis * Possess strong written, verbal and interpersonal communication skills. Self-motivated and results oriented

Highlights:

• Business Requirements
• Microsoft Windows
• Monitoring
• Test
• Manager
• Inventory Analyst
• Customer Service
• Information Technology