Customer Service Manager

I am an MBA graduate with extensive experience in customer service and sales operations. My areas of expertise include personnel management, customer advocacy, data analysis and interdepartmental collaboration. My strengths include an aptitude for learning new products and services quickly and thoroughly, excellent written and verbal communication skills, proficiency in Microsoft office applications and the ability to relate to a variety of people from various professional backgrounds. My education in philosophy has instilled in me a very rational and pragmatic approach to problem solving while my education in business allows me to always keep sight of the big picture. Combining these two skill sets enables me to make good decisions quickly. I have proven myself effective at driving customer satisfaction, improving processes and increasing market share. I have held a variety of positions in the gift ware distribution and card manufacturing environments. I’m looking for an opportunity to add value to an organization that operates on a strong foundation of ethics and that is competitively advantaged within its respective industry.

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