Description
Areas of Expertise Strategic & Tactical Planning * New Business Development * Negotiations * Leadership * Brand Planning * Budgeting & Forecasting * Consumer Insights * Product Development * Profit & Loss * Sales Strategy * Talent Management * Cultural Sensitivity * Market Trends * Competitive Analysis * Travel Ability Customer Support - new User training Provided customer support for existing customers from remote office. Resolved end-user hardware and software computer issues quickly and accurately. Installed and configured workstations with software and hardware components. Technical support for VP of Sales. Assisted in testing new versions of software. Traveled to new user locations across the country to train their staff. Training Manager Managed four full time trainers. Worked with sales representatives to schedule training for new customers Reviewed & revised training documents as needed. Organized annual training seminars - chose locations, assigned staff, determined price and chose subject manner & prepared training material. Organized and facilitated team meetings, as well as one-on-one monthly meetings. Coached and mentored newly hired staff assisting with orientation and training. * Managed personal travel schedule in accordance with internal policies. Reviewed and approved expense reports. * Director of Product Management * Managed the EZTeller product line life cycle from strategic planning to tactical activities * Established and maintained an excellent rapport with clients. * Implemented continuous process improvement, including on-time delivery and quality Attended trade shows to represent the company and expand business network. * Developed content and conducted informational sessions at the annual users conference. * Managed multiple projects with demanding schedules. * Designed training documentation for customers and product brown bag sessions for department staff, and prepared materials accordingly. * Maintained up to date expert knowledge on various product features. Conducted research regarding the current and future demand of the products. * Provided product demos for key prospects. * Product specialist - after acquisition by HFS * Supported EZTeller and Encore branch automation products. Supported Touché Analyzer business intelligence tool. * Provided software and technical support to customers via phone, e-mail, and WebEx sessions. * Oversaw and supported branch products and tools, utilizing expert knowledge to enhance company performance. Tracked sales opportunities using Microsoft CRM & Salesforce.com. * Promoted revenue generation from external customer training events. * Received customer feedback with superior satisfaction score. * Evaluated market requirements and recommended product enhancements, which increased the bottom line. Facilitated remote and onsite product demonstrations. Sales executive * Improved customer engagement through increasing loyalty, retaining recurring revenue, driving new revenue opportunities, and growing reference base. * Tracked sales opportunities using Microsoft CRM & Salesforce.com. * Was Team Leader overseeing four other Sales Executive. Mentored new sales employees. * Performed remote and onsite product demonstrations. * Collaborated with third parties to develop business relations and partnerships. * Analyzed sales for profitability, training, and product development recommendations. * Achieved sales goals with new and existing customers. Engaged with clients in prospecting and preemptive direct calls to ensure satisfaction, investigate issues, and solve problems. Completed Acclivus Sales & Negotiations training. * Consistently exceeded $1.2 million branch automation sales quota. * Received Diamond Circle award for top sales in 2004 and 2007. * Tracked sales opportunities using Microsoft CRM & Salesforce.com. * Key player in the development of sales tools and strategies. * Worked and coordinated with third parties to develop business relations and partnerships. * Managed and forecast sales pipeline for senior management, and participated in weekly reviews. Negotiated software licenses and sales contracts.
Accomplishments
Highlights:
Keywords
