As an operations executive and general management leader, I have an outstanding record of success driving improvements across a multitude of key metrics, ranging from revenue, profit and market share growth to customer satisfaction, quality and safety, for firms in food service, hospitality, facilities management and retail. I have guided territories, business units and enterprises to achieve best-in-class levels of performance at companies such as Corrections Corporation of America, Exxon Mobil and Sodexho Marriott. In addition to a wide spectrum of day-to-day operational responsibilities, I have proven expertise leading successful turnarounds and startups in both private sector and government contracting environments. Complementing considerable skill in operations, I have also leveraged talents in business development, marketing, sales and relationship management, to win new and add-on business while servicing prominent commercial accounts, including Intel, BellSouth, Honeywell, Gaylord Resorts and Exxon Mobil, as well as Sandia National Labs, Federal Bureau of Prisons, US Marshalls, Immigration & Customs Enforcement and other federal, state and local government agency clients. Recognized for broad organizational development achievements, I excel in assembling, training and leading teams that consistently exceed corporate, customer and market expectations. Constantly focused on capturing new efficiencies, I have deployed advanced methodologies such as Six Sigma, DMAIC and TQM to reduce expenses and boost productivity, increase quality and enhance safety. Well versed in managing large, geographically dispersed and culturally diverse enterprises, I have been responsible for operations with up to 65 sites spread across 23 states, staff ranging in size to 6,500 direct and matrixed employee and as many as 90,000 residents. I have managed over $200M annual budgets and P&L on revenues in excess of $47M.  Planning & executing aggressive profit, revenue & market share growth strategies  Driving continuous process, system, training & staff development improvements  Establishing rigorous standards to ensure safety & quality while reining in costs  Building, training, mentoring & motivating teams to best-in-class performance  Enhancing accountability to strengthen key performance indicators  Fostering innovation, quality & organizational excellence I believe in balancing empowerment and strict accountability to achieve superior results. Working well under pressure, I thrive on challenges and problem solving. Others have described me as a natural leader … quick study … sharp analyst … effective consensus builder … persuasive communicator … and inspirational motivator. Leading by example, I manage with an open door and my sleeves rolled up.

Highlights:

• Growth Strategies
• Profit Improvement
• Turnarounds
• Continuous Process Improvements
• Budgets / P
• Sales / Six Sigma / TQM / CRM /
• Construction / Facilities / Site Selection / Multi-sites
• Asset Management / Contracts / Negotiations / EH
• Audit
• Environmental Issues
• Management
• Project Management
• Architectural
• Distribution
• Litigation
• Microsoft SMS