Career Highlights Over 10 years of experience as a versatile Sr. Customer service agent for various departments for one of the largest shipping companies in the world. Supervising staff of over 51 employees with proven ability to build solid teams that consistently exceeds annual revenue goals. Tasked with helping callback compliance department with inefficient best practices. Using my time management and work coordination skills to achieve a 100% callback compliance 17 consecutive weeks even with increased call volume. Accomplishments * A NFB SEMINAR * HELP Center of Austin * Texas school for the blind and visually impaired Scholastic Achievements * Jamail Endowed Presidential Scholarship - College of Education * University Honors - College Scholar College of Education

Highlights:

• Customer Service
• Management
• Security
• Sales
• Credit Card
• Documentation
• Inventory
• POS