Description
A Project Manager with a proven customer satisfaction record. An experienced contributor to Project Management Office process and procedure, as well as executing Information Technology projects. Experienced in managing internal and external resources for both internal and external customers. Well acquainted with project management tools including MS Project, Excel, Visio, Word, PowerPoint and SharePoint. Project Manager 03/11/13 - 01/06/16 Technical Project Manager for a leading public safety software company. Managed multi-phased, multi-year, multi-agency public safety technology implementation and refresh projects to provide current technology computer aided dispatch, e-911 and mobile unit support, and management systems with interfaces to internal and 3rd party vendors' systems. Proponent of process change to improve customer satisfaction through increased screening of potential clients and tailoring services based upon client technology readiness.
Accomplishments
Highlights:
Keywords
- Computer Operations
- Management
- Production Control
- Help Desk
- Computer Operator
- Consulting
- Support
- Information Technology
- Computer Operations
- Management
- Production Control
- Help Desk
- Computer Operator
- Consulting
- Support
- Information Technology
- Computer Operations
- Management
- Production Control
- Help Desk
- Computer Operator
- Consulting
- Support
- Information Technology
- Management
- Production Control
- Help Desk
- Computer Operator
- Consulting
- Support
- Information Technology
- Infrastructure
