Description
To obtain a challenging position in a growth-oriented organization. • As the Sr. software engineering application manager I am responsible for leading, extracting, producing and reporting quality data that help upper level management better understand the inflow of Refugees in to the Southern Region of the US States - its population, resources, economy, society and culture. • I am responsible for working directly with business customers to ensure that the most urgent issues are addressed in a timely manner and differentiate between non-critical and critical problem symptoms and device solutions by creating ad-hock report containing the root of the problem and acceptable fixes and/or workarounds. • Responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. • Manages IT staff and Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members. • Develop, administer, and maintain IT change, incident, and problem management systems, applications, tools, procedures, and knowledgebase.
