COMPANY	POSITION HELD	DATES WORKED
EarthLink Network	(Confidential)	3/2000 - 3/2007
TeleTech	(Confidential)	2/1998 - 3/2000

SCHOOL	MAJOR	YEAR	DEGREE
Narbonne High School	General Education Courses	1991	High School/GED Degree

Highlights:

Companies I like:

Disney, Warner Brothers

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Administration
• Clerical
• General Office

Observed, analyzed and reported customer and agent trends to reduce customer contact rate, cost per contact and increase overall customer satisfaction. Researched issues with duplicate service orders and incorrect work order requests.