COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2007 - Present

Highlights:

Companies I like:

Small to Mid Companies with a solid product and/or service.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Call cetner
• Contact Center
• Telemarketing
• Tele-Sales

Support executive with over a decade of direct management of global B2B and B2C high-paced, quality focused contact centers. Thorough understanding of support functions including customer service, training, planning, telemarketing, operations and collections. Proven ability to develop and orchestrate the implementation of new technologies and processes that drive down the overall cost of support operations. Possess the unique ability to transform “cost centers” into “value centers” that contribute to the bottom line. Ability to successfully build or reengineer contact centers for start-ups or established organizations. Exceptional capability in developing methods and procedures that ensures repeated successes and high quality service. Effectively managed budgets in excess of $70 million dollars and provided inspirational leadership to staffs ranging from 10 – 500 employees. Skilled at motivating employees and inspires teamwork.