COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2005 - Present
ASU Art Museum	(Confidential)	11/2002 - 8/2005
(Confidential)	(Confidential)	9/2000 - Present
One World Communications	(Confidential)	6/1997 - 5/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of Wisconsin at Oshkosh	Geography & History	1993	Bachelor Degree

Highlights:

Companies I like:

Kennedy Center for Performing Arts; Food Network; HGTV; Discovery Channel

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Event Management

I keep us in business. Great services with no customer care equals no business. I talk to hundreds of members (customers) each week and make them happy. If they need help, I get it for them; if they are upset, I calm them and suggest avenues to pursue; it they are happy with us, I thank them and try to find additional information and resources that make them say to their friends "I talked to the nicest person at xxx today and if you want to know xxx call them, they are terrific!" I train and supervise customer service representatives, many of whom are students working in what might be their first real job. That means a lot of coaching, explaining things repeatedly, and going over policys and procedures constantly. As a result of my efforts, we experience very little turn over in my area. This means that customers are receiving consistent, accurate assistance from happy employees.