Create and Maintain a world-class quality assurance department to provide added value to all clients in all aspects of the business. Create policy through automated, measurable, repeatable systems resulting in a net increase in quality of deliverables.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/2003 - Present
SPSS MR	(Confidential)	12/2001 - 11/2003
DMS	(Confidential)	10/2000 - 12/2001
Directions Research	(Confidential)	11/1998 - 10/2000
M/A/R/C	(Confidential)	5/1996 - 11/1998

SCHOOL	MAJOR	YEAR	DEGREE
Collin County Community College	Database Programming	2004	Certification Degree
Worcester Polytechnic	Mathematical Sciences/Management Engineering	1994	Bachelor Degree

Highlights:

Instrumental in helping to grow a $400k client into over $4m within 4 years through the use of added-value quality deliverables and automated systems providing custom exports. At the same time, attracted many other large-account clients over larger competitors.

Companies I like:

Southwest Airlines, Lockheed, Schlumberger.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Marketing Research
• Quality Assurance
• QA
• QC

As VP of QA, I am able to affect policy changes at the highest levels of the organization. I am able to grow and develop the talent I manage to create a successful and productive QA Department.