Description
COVER LETTER: Dear Hiring Manager and/or Decision Maker: My name is (Ms.) Andrea R. Morton. Thank you for taking the time to consider me for your company. I'm loyal, dedicated, and meticulously detailed. I've been a Teacher in both Charter and Private Schools. A special noteworthy mention is that I personally Home-Schooled both of my own Daughters and each one of them was able to skip grade levels through testing and advanced placement to their next levels. Please allow me the opportunity to prove that I am a positive asset for you. I am passionate about keeping the Client as First Priority, through Customer Service and getting the job done right, the first time! I bring more than 30 years of combined experience in Corporate America from Entry Level to Management. I have the creative ability to overcome obstacles & exceed goals, while maintaining professionalism. I am empowered with incomparable Management abilities, strong People/Organizational Skills & Computer experience. I've been employed in various industries of Corporate America ranging from Accounting, Legal, Medical, and Financial which included serving as the Liaison between Management, Staff and Clients - along with handling the Account Management from Back Office, Front Office, Customer Service, Retention and Win-Back. Respectfully, Ms. Andrea R. Morton readytobemybest@yahoo.com 817-893-7343 cc: OBJECTIVE: Seeking a Supervisor or Team Lead Position, ultimately leading to Management. Career Synopsis * Entry Level to Management Expertise including Education, Banking-Financial, Medical and Legal Terminology, etc. * An actual former IRS Representative.. * Executive Administrative Assistant. Office Manager. Secretary. Data Entry Rep. Receptionist. Dispatcher. * Accounts Payable and Receivable. Collections, including Skip Tracing. * Strong people skills, organizational abilities and computer skills. Extensive Customer Service background. * Typing Skills 78 wpm. Data Entry Skills over 14,000 keystrokes per minute. Printers, Scanners, Copiers, 10-Key, etc. * Microsoft Office-Windows: Word, Excel, Access, PowerPoint, Outlook. IBM/Dell/Apple Computers. Kronos. Enterprise. Trapeze. SAP. Career Highlights/Work History RANDSTAD, Irving, TX DATA PROCESSING CLERK/CLERK II April 20, 2016 - May 3, 2016 * Worked in the Wells Fargo Bank - Lockbox. * Data Entry of miscellaneous Customer Information that includes Check Dollar Amounts and Invoice Data. * Ensuring all Local, State and Federal Banking Standards and Regulations, are met. * Responsible for an established Productivity Standard for Amount of Keystrokes entered Per Hour. * Proactively confirming all Information entered as several Volumes of Transactions, before any errors occurs. * Miscellaneous Mailroom Support, including Logging and Mail Sorting. Extracting Lockbox Payments. Dispatch. * Verifying Data Payments and all other accompanying Documents. Processing all Reports and Special Items, to the Customer's Detailed Instructions. Maintain the Workflow, Deadlines and Requirements for Each-Individual Customer. Trained to Assist in Other Departments. Special Duties as Assigned. RANDSTAD, Irving, TX (Original Hire Date - 02-05-1998-Various TEMP Assignments) RECEPTIONIST/OFFICE CLERK (II) May 13, 2016 - June 22, 2016 * Worked in The Wells Fargo PRIVATE BANK. Referred to as the "VP of First Impressions" - Received 5-7 Compliments, and/or Accolades DAILY, showing a TRUE PASSION for making a Difference and being that "First Impression". * The PRIVATE BANK, handles ONLY HIGH-END, CLIENTELE, for them-gave the PERSONAL TOUCH of Answering Multiple Phone Lines and Forwarding Calls, only as a last resort-otherwise, TREATED EACH CALL as their PERSONAL ASSISTANT. * Greeted these Clients-IN PERSON and BY PHONE, with the BEST PERSONAL SERVICE, they deserved. Whatever they needed was DONE! (From Brokerage, Wealth Management, Real Estate, Investments, Fidicuary Management, Trusts, Estate Management, and more! (CATERED TO THE CLIENTS' NEEDS). Handled placement in the Conference Rooms, Meeting Rooms, and other Special Event Planning, as needed. * Customer Service Focus with the Ability to Actively Listen, Elicit Information, Comprehend Clients' Issues/Needs, and recommend Solutions. Effective Organizational, Multi-Tasking and Prioritizing Skills. * Constantly Utilizing Good Verbal, Written, and Interpersonal Skills. * Meticulously ensuring all Local, State and Federal Laws are always met for all transactions with each Client. Special Projects as needed.
