Description
QUALIFICATIONS INFORMATION TECHNOLOGY MANAGER IT Systems Manager with 20 years of experience in Financial Technology Solutions specializing in managing Application Development & Architecture, Implementation and Production Support of complex banking systems for Core-banking, E-Commerce and Capital Markets. Demonstrated success in shaping technology strategy for business partners and driving high performance teams by implementing strategies to improve time-to-market solutions. Strong capacity for innovative ideas, questions, challenges, feedback and prudent risk taking. Operated in a high-volume change environment demonstrating flexibility, change-management and change-agility skills. Excelled at enforcing a robust third-party vendor relationship governance model at Citibank's Los Angeles IT-Operations department, by defining service-level and performance metrics standards. Built a 'Center of Excellence' systems team at Union Bank (MUFG) Los Angeles, in Capital-Markets Technology, by introducing various levels of automation to meet industry standard SLAs and streamline backend processing which helped other global MUFG Capital Markets teams in San Francisco, New York, Brazil and Tokyo. Provided recommendations to the business stakeholders on technology trends, and facilitated alignment with key support units to ensure operational excellence. Manage with a results-driven and highly organized structure with hands-on skills, and the ability to manage multiple projects and teams.