Description
ACCOMPLISHMENTS * Have facilitated more than 82 successful Kaizen events in multiple industries * Successfully implemented lean principles in multiple back office environments * Used process redesign to improve service organization's profitability by up to 64% * Implemented TQM program to improve customer satisfaction levels from 62% to 96%. * Used Deming/Toyota Lean Manufacturing methods to reduce throughput times for direct and indirect processes, improving performance by up to 40%. * Increased manufacturing capacity through setup time reduction and process improvements by up to 120% * Designed and implemented Manufacturing/Quality systems to meet or exceed International, Automotive TS16949 and Aerospace requirements. (ISO/QS/AS 9000) * Led client teams to design and implement system to support order based scheduling which brought two manufacturing organizations to world class levels of performance * Used Deming/TQM philosophy to lead multiple service organizations to exceed industry standards for customer service. * Implemented Activity Based Costing in manufacturing and service based clients * Designed and implemented Six Sigma/Lean Manufacturing environments for eleven clients KNOWLEDGE, SKILLS & ABILITIES * Project Management * Strategic Plan Development and Operationalizing plans for implementation * Certified Coach/Trainer * Root Cause Analysis * Visual Management
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| World Class Systems: (Management Consulting) | Director Of Quality Management Systems | 1/1991 - 1/1993 |
Accomplishments
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