Description
Summary of Responsibilities * Played a leading role in management and customer support of multiple market research websites which provide key performance indicators through detailed surveys and analyses for clients in automotive, waste disposal and insurance industries. * Created strong, multidisciplinary and cohesive development teams of programmers, quality assurance specialists, release managers and analysts by promoting communication and cooperation among personnel. * Articulated and documented each project's protocols and objectives, as well as each team member's role, and provided ongoing guidance and supervision. * Managed production releases and production support from initial customer engagement to analysis of issue to providing resolution. * Provided a consistent and high level of satisfaction with clients and senior management. * Participated in department's hardware upgrades and CLOUD migrations efforts for legacy applications. * Assisted in various analysis efforts to resolve issues and provided input on their short-term and long-term resolutions. Summary of Responsibilities * Planned and managed all phases within a project's life cycle such as analysis, documentation, architect and design, development, testing, deployment and support for various Treasury trading systems, Back Office applications, and other applications to support the Transaction Management group. * Ensured optimum performance of systems during critical trading hours through monitoring and advising dedicated help desk personnel. * Hired, mentored and evaluated teams of programmers and database analysts, and coordinated with offshore development and quality assurance. * Successfully brought several projects back on track, with feasible release schedules, updated requirements and improved the relationships with the user community through mitigating user issues. * Maintained senior management and customer expectations by prioritizing project contents and meeting project milestones. * Oversaw relationships with other departments and third party vendors to track progress and coordinate multi-departmental releases. * Resolved critical issues with the offshore team by encouraging organizational openness and trust. * Documented all major Capital Markets IT Systems for required internal and external audits that included Federal Reserve Bank, SEC, and KPMG for SOX audits. * Managed Capital Markets IT's compliance with Sarbanes-Oxley requirements by preparing all departmental procedures, specifications and manuals according to Countrywide's FASTER methodology. * Coordinated the setup and managed the maintenance of a comprehensive disaster recovery system and conducted annual DR drills. Countrywide Home Loans (07/1992 to 08/1999) VP, Application Development * Managed the development of various products associated with the processing of loans. * Coordinated daily interaction and monitored progress between development team, several business units, QA teams, DBA team, release management team and several layers of support. * Established coding standards, standardized procedures for releases, produced testing guidelines and enforced source control. * Developed robust Windows-based Executive Information Systems that provided key performance indicators to support critical decision making.
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