Enthusastic .NET Developer

10/2006 - Present

Individual Contributor

• • Develop Windows Forms and ASP.NET Web Applications to support the internal operations of the Elephant Group’s multiple Call Centers. • Use C# in conjunction with ADO.NET, Stored Procedures, Web Services, and Microsoft AJAX in a three-tier architecture. • Use Subversion and Visual Source Safe version control software to maintain versioned copies of development projects. • Perform on-going maintenance to existing in-house Windows Forms and Web Applications. • Perform custom modifications to third-party purchased applications as required. • Employ all aspects of the Software Development Lifecycle.

2/2006 - 8/2006

America Online

Individual Contributor

• • Diagnosed and assisted internal customers with issues related to AOL Advertising Systems entered via Remedy Help Desk Ticketing Software. • Worked with third-party vendors on escalated issues. • Informed users of outage/system notifications related to Advertising Systems functions. • Performed database updates as necessitated by Remedy Help Desk requests regarding Advertising Systems.

10/2005 - 2/2006

Sprint/Nextel

Individual Contributor

• • Provided support for the Intelligent Optimization Service (IOS) application, which analyzed RF Reports, Site Reports with hardware issues, and automated FM/Subscriber Data Correlation. • Maintained Microsoft Windows 2003 and Antivirus software updates on servers. • Monitored and responded to remote server hardware and software issues.

8/2002 - 10/2005

Cox Communications

Individual Contributor

• • Performed daily, weekly, and monthly tasks consisting of verifying the status of File Server and Exchange Server Clusters, verifying the completion of nightly backup jobs, and weekly maintenance of Dell tape backup jukebox. • Performed daily maintenance of user accounts and printer queues. • Performed the creation of email distribution lists, Microsoft Exchange conference rooms, calendars, and site internal/external email accounts. • Diagnosed issues regarding RAS, VPN, Wireless, and LAN connectivity. • Performed upgrades, configuration, and maintenance of Dell Servers and Cisco Switches/Routers. • Coordinated work maintenance work with vendors/contractors for escalated technical issues. • Provided support for Microsoft Exchange 2000/2003, Blackberry Enterprise Server, Microsoft SQL 2000 Database servers, various Application servers, Domain Controllers, and Exabyte/Dell Power Value backup hardware. • Provided appropriate network security to resources, monitored network utilization, and initiated appropriate action to correct adverse trends or network traffic situations.

10/2000 - 8/2002

Cox Communications

Individual Contributor

• • Managed and oversaw the upgrade process of more than 1700 Desktop PC and laptops from Windows 95/NT to Windows 2000. • Performed software installations and configurations as well as assisted internal customers with various Desktop/Laptop and computer application issues. • Performed on-call duties to assist internal desktop and network support staff as required.

2005

Bachelor Degree

American Intercontinental University (AIU Online)

• Information Technology