PROFESSIONAL SUMMARY
Driven management professional offers incredible aptitude to learn and a consistent track record in customer service. A detail-orientated individual with a problem-solving background who possesses the ability to make an immediate impact. Technologically competent, past achievements demonstrate a clear ability of a customer-centered focus, reliability, integrity and self-motivation.
SELECTED ACHIEVEMENTS
? Achieved overall results exceeding sales threshold, shrink goals and audit scores
? Managed a team of 6-15 brand representatives in retail sales environment
? Consistently met or exceeded expectations in performance measures
? Chosen to train new District Managers throughout the Philadelphia/NJ and Baltimore/DC districts
? Trained and mentored new employees and organized work schedules
? Developed the ability to multi-task with efficiency and precision
? Consistent personal Secret Shop scores of 100%
? Ranked #2 out of 16 Store Managers for Productivity (% sales over goal) and # 4 for Units per Transaction in 2006
? Ranked # 1 for productivity and # 2 for UPT in 2004 and 2005.
? Currently ranked # 1 for productivity in 2007
CORE COMPETENCIES
Reliability Customer-Centered Focus Detail Orientated
Self-Motivated Loyalty Computer skills
Problem Solving Planning and Organization Time management
Prioritization Self-Directed Efficiency Improvements
Employee Training Productivity Analysis Creative
RELEVANT EXPERIENCE
Wilsons Leather North Hills, PA
Seasonal District Manager 2004 � 2006
� Managed a team of 8 store locations
� Restructured and improved inventory control techniques specific to seasonal locations in Pittsburgh
� Handled conflict-resolution on a daily basis, always with a customer-centered approach
? Commended for the best audit scores and for my managers� understanding of operations, policies and procedures from the Seasonal Coordinator
? Designed weekly recap form for all Seasonal District Managers to submit to Regional Manager
? Achieved overall results exceeding sales threshold, shrink goals and audit scores
Store Manager, Ross Park Mall 1999 - Present
� Average annual sales in between $800K- $1.2 mm
� Instrumental in conception and design of scheduling and sales tracking forms now utilized by all locations
� Daily work required accuracy under pressure and exceptional service orientation
? During tenure, received numerous awards and commendations, including:
� #2 in district for overall quality of sales/key performance indicators
� #2 in district and #1 for associate productivity every year between 2001 - 2006 meaning that 100% of store associates made their annual sales goal
� Received awards for highest UPT, $/T and Leather Care % at our annual meeting.
? Chosen as test store for multiple new programs such as: a special order program, accessory intensification program, new scheduling forms, new productivity tracking forms, and an in store customer survey terminal
? Personal results consistently meet or exceed expectations in performance measures such as sales, UPTs, secret shops
? Chosen to train new District Managers throughout the Baltimore/DC and Philly/New Jersey markets
Altmeyer�s Home Store Pittsburgh, PA
Store Manager 1996 - 1998
� Managed sales and service as well as supervise cashier and reception duties
� Started career as a Manager Trainee in 1996, was promoted to Assistant Manager in 6 months, then promoted again 6 months later to Store Manager
� Strengthened business relations with existing customer base by cross-selling and providing excellent customer service
� Daily work required accuracy under pressure and exceptional service orientation
? Increased custom sales an average of 60% over 12 month period
? Designed training manual for register functions
? Trained and mentored new employees and organized work schedules
? Developed the ability to multi-task with efficiency and precision
Wilsons Leather Pittsburgh, PA
Assistant Manager 1998 -1999
� Marketed and serviced various retail products and promotions to the public consumer
� Organized store to keep management team and associates on the same page
? Consistently exceeded personal sales and UPT goals
? Consistent personal secret shop scores of 100%
EDUCATION
Clarion University, Clarion, PA May 1996
Bachelor of Science in Business Administration, Marketing Major Overall GPA 3.88
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