Description
Summary * Experience in fast paced environments and delivering communication materials and training to diverse audiences * Strong customer service skills and ability to meet deadlines * Experience with Encompass DU, and Calyx Point * Proactive and highly self-motivated * Specialize in underwriting conforming and non-conforming loans, complex transactions and all types of self-employment income documentation * Lending Authority of $750,000 with prior experience of up to $1,500,000 * Experience in Credit Quality Review and Entity Vesting Review * * Calyx Point * OCC, GSE, and CFPB Guidelines * DU/LP/GUS * SharePoint and SQL Experienced with Fannie Mae, Freddie Mac, FHA, VA and USDA procedures and guidelines * Reviewed titles and submitted conditions for title clearance * Performed quality assurance audits in a timely manner * Communicated with processors with items needed to close file * Prepared, typed and processed loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using internal systems * Reviewed final HUD-1 for accuracy and submit approved final HUD-1 to cash to close * Used analytical skills to determine the correct loan program best to fit homeowner financial needs Citi 08/2003 - 06/2004 Account Resolution Specialist * Responsible for portfolio of delinquent accounts by completing 150 outbound calls daily * Assisted customers in resolving past due accounts in out bound unit specializing in delinquencies of more than 120 days * Used analytical skills to assessed customer situation in to negotiate payment arrangements, offer payment programs and process payment by phone * Accurately update all accounts in detail once customer contact was established * Provided quality customer service, while utilizing the provided collections tools
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