Experienced with several ticketing systems Remedy 8.1, Heat and Impact. * In-house training on computer procedures, knowledge and information Accomplishments Outstanding Service - State Department Passport Agencies Y2K Outstanding Service Award 2000 Letter of Appreciation Joint Chief of Staff and Monterrey Award

Highlights:

• Support Technician
• Helpdesk Specialist
• Application Support
• Technical Support
• Customer Support
• End User Support
• Active Directory
• Infrastructure
• Management
• Microsoft Active Directory
• Documentum
• Documentum (Wkflow Sw)
• Help Desk
• Remedy