QUALIFICATIONS SUMMARY A technical professional with excellent analytical and communication experience. I was consistently recognized and awarded for exemplary job performance, consistently exhibited service above and beyond the daily requirements. Skilled in the collection, analysis, and presentation of sources received through data mining that that reaches independent decisions. Has used various machines at different governmental classification levels to create, modify, delete and monitor customer access over LAN systems and servers Familiar with various types of inventory hardware/software Knowledge of communicating with telephones, computers and other technical devices Has the ability to work on computer systems cleared for Secret/SCI Has performed work in the process of granting and maintaining security access Create and reviewed documents using Remedy that gave pertinent information on computer service or security issues Knowledge of current technology and information systems to deliver outstanding customer service Proficient Abilities A team player with the ability to use and read various computer screens Attention to detail with concentration on key aspects of job assignments Able to sit for long periods of time to complete a task Ability to handle multiple tasks and prioritize Ability to lift and move computer equipment Ability to communicate efficiently and quickly in diverse environments Involved in the motivation and mentoring of team member to obtain technical knowledge Ability to computer software such as Microsoft or Adobe to design and arrange data into presentable information

Highlights:

• Telecommunication
• Intelligence
• Fiber Optics
• Cabling
• CAT
• Forecast
• Control Systems
• Information Technology
• Microsoft Windows
• Remedy
• Scheduling