Professional Summary Self disciplined, reliable, and customer service friendly. Proven successful in diagnosing, and repairing hardware, software, network and Internet connection issues. Excellent communication skills. Available to work. Neat and clean appearance. Excellent multitasker. Excellent attendance record. Proven to provide a high level of professional service. Qualifications Identify and solve Internet connection problems Repair Customer modems/routers Identify and resolve pc issues Reset customer email passwords Provide virus and spyware protection Provide incident tickets Escalate calls when needed Work with minimal supervision * Adhere to protocol and rules Provide professional results Accomplishments Professional and Interpersonal Received Numerous USPS Good Attendance awards 1985 - 2013 Awarded Certificate for outstanding performance by Teleperformance 2008 Accomplishments Professional and Interpersonal Received Numerous USPS Good Attendance awards 1985 - 2013 Awarded Certificate for outstanding performance by Teleperformance 2008

Highlights:

• Communication Skills
• Customer Service
• Email
• Excellent Communication Skills
• Hardware/Systems
• Internet
• Modems
• Networking