Experienced Insurance Professional

Goal: To obtain a non-sales position in a company that allows me to utilize my skills and knowledge in a Trainer or Investigative or management role. I am a proven leader with excellent communication skills combined with an innate ability to bring out the best in people. This particular skill has helped me to be successful in multiple industries at multiple levels. I am currently a Senior Insurance Professional with 14 years’ experience and knowledge of, Sales, Service and Claims in the Personal & Commercial Lines Insurance Industry. Skill sets: Sales: Prospecting, Product knowledge, Closing Techniques, Clear and concise communications in a manner that people understand and trust. Service: Conduct Customer Experience Survey’s, supervised multiple locations and staffs, and achieved superior customer service standards. Ensured retention of policies. Trained “suggestive sell” techniques for additional lines, supervised customer billing and drove process improvements Claims: Conducted complete and thorough Investigations, Proficient in accident scene (Locus) photography investigating, police report review, recorded interview techniques, surveillance/activity checks, comparative negligence assessment, negotiation skills, reserving and litigation management. I have strong eye for detail reading people for accuracy and honesty. I Handled Attorney represented claims and direct deal with the claimants and produced high quality claims settlements. I was #1 in total production, tasks assigned/ completed, direct deal settlements five years straight. Training skills: Graduate and two time Graduate Assistant, Dale Carnegie Effective Speaking and Human Relations. Conducted training sessions for Sales force and management in 2012 on the Topics “Being Memorable” and “Prospecting and Techniques for success” My Prior experience was a 15 year retail management career managing staffs in excess of 150 employees and volumes of over $25 million annually. In retail, I always developed employees to a promotable status, surrounding myself with the best people understanding my success depended totally on their strengths and success. Ability to see strengths and weaknesses in people and improving both. Budgeting, Buying, Merchandising, Interviewing, Hiring, Training, Scheduling, and Leading meetings,

Inside Sales Representative

Wallingford, CT