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Malinda R

Managerial facilitator for Service Excellence, Patient Advocacy, and Guest Relations

Occupation:

Medical or Health Services Manager

Location:

Nanuet, NY

Education Level:

Bachelor

Will Relocate:

YES

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Career Advancement with emphasis on creating programs for Healthcare facilities, primarily, to assist in achieving patient/customer satisfaction goals sustaining their gains with growth of business.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Guest Services Manager 1/2001 - Present
(Confidential) Guest Services Manager 1/2001 - Present
Newberry County Memorial Hospital Healthy Communities Coordinator 2/2000 - 11/2000
Columbia Physical Medicine Office Manager 6/1999 - 2/2000
Providence Hospital Manager, Providence Health Connection 9/1987 - 6/1999
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SCHOOL MAJOR YEAR DEGREE

Southern Wesleyan University Human Resources 1995 Bachelor Degree
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Highlights:

Creating monthly programs for the last 10 years, for a large Healthcare facility focusing on Patient Satisfaction as the primary goal of sustaining over the 90th percentile ranking nationally - for a leading healthcare industry's surveyor in patient satisfaction. Facilitating in National in the National Society of Healthcare Advocacy conference "How to Establish A Guest Services Department with Limited Resources" President of the Carolinas Society of Healthcare/Consumer Advocacy

Companies I like:

Leading Healthcare organizations

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CollapseResponsibilities

Creative, drill downs allowing the organization to review quality assurance initiatives that will continued to be reviewed with key players in the organization.
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