Career Advancement with emphasis on creating programs for Healthcare facilities, primarily, to assist in achieving patient/customer satisfaction goals sustaining their gains with growth of business.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Guest Services Manager	1/2001 - Present
(Confidential)	Guest Services Manager	1/2001 - Present
Newberry County Memorial Hospital	Healthy Communities Coordinator	2/2000 - 11/2000
Columbia Physical Medicine	Office Manager	6/1999 - 2/2000
Providence Hospital	Manager, Providence Health Connection	9/1987 - 6/1999

SCHOOL	MAJOR	YEAR	DEGREE
Southern Wesleyan University	Human Resources	1995	Bachelor Degree

Highlights:

Creating monthly programs for the last 10 years, for a large Healthcare facility focusing on Patient Satisfaction as the primary goal of sustaining over the 90th percentile ranking nationally - for a leading healthcare industry's surveyor in patient satisfaction. Facilitating in National in the National Society of Healthcare Advocacy conference "How to Establish A Guest Services Department with Limited Resources" President of the Carolinas Society of Healthcare/Consumer Advocacy

Companies I like:

Leading Healthcare organizations

P&L responsibilities
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Software Implementation
Requirements Analysis & Specification
Leadership

• advocacy
• SHCA
• Healthcare Administration

Creative, drill downs allowing the organization to review quality assurance initiatives that will continued to be reviewed with key players in the organization.