Raul E. Albors, MBA (raul_albors@hotmail.com) POBOX 5038 PONCE PR 00733 Home: 787 – 284 – 2541; Mobile 787- 432 - 5444 Executive Manager – Manage daily hotel operations of a single property ensuring optimum performance and continual improvement in guest service, employee/labor relations, sales/marketing, property appearance, and financial control. My professional career had been dedicated to the hotel business. Education Master’s in Business Administration (MBA); Major in Human Resources– Universidad Católica de Puerto Rico. Bachelor’s in Science (BS) - Major Biology - Universidad Católica de Puerto Rico Professional Experience Hotel Meliá - Ponce, P.R. - Manager of Operations - 1/1986 – 2005 Executive Manager 2005-2012 Areas of responsibility include:  Manage and coordinate the operations of a 90 room hotel achieving consistent profitability, guest satisfaction and efficiency. Departments included accounting, customer and employee relations, marketing and payroll. Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, and Safety functions, as well as other functions as assigned.  Directed and monitored the activities and performance of the Hotel operational teams.  Provided counsel, advice, and assistance to aid executive committee members and department heads in achieving their short and long-term objectives.  Implemented Hotel policies, procedures and the overall operating philosophy.  Prepared and administered assigned budgets to ensure that financial goals for the Hotel were met.  Assisted the Manager in fiscal planning and budget consolidation for the Hotel.  Ensured regulatory compliance in all assigned functions, ensuring that all policies and practices were in compliance with both required standards and corporate standards.  Ensured that the highest standards of guest and client service were available through both front of the house and convention services areas.  Represented Excellence Hotels to the employees, guests, patrons, and the community.  Ensured sub-rents were operating within the bounds of their lease and ensured hotel policies and procedures, as applicable to the sub-rents, were met. Financial  Manage labor standards and property level expenses to achieve maximum flow through to the bottom line.  Reconcile all financial accounts, budgets and payroll.  Monitor collection of in-house guest balances and direct billing, receivables, commission payments by vendors, etc.  Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors. Marketing & Sales  Manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.  Identify and seek out potential business in local and markets abroad. Maintain relationships with local companies and key customers to increase business and improve revenue.  Coordinate and implement sales and marketing activities (Local & US based.)  Profound ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.  Immense ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.  Strong solicitation/prospecting/negotiation skills.  In-depth ability to participate as an active sales team member to benefit the overall sales department efforts and goals.  Great fluency in Spanish in addition to English.  Excellent communication skills (verbal and written).  Excellent interpersonal skills and superior guest service skills.  Profound ability to actively participate in industry related organizations.  Uncommonly self-motivated and detail oriented.  Remarkable ability to maintain a professional image at all times through appearance and dress. Customer Service  Promote 100% guest satisfaction throughout the business and all associates.  Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Human Resources  Recruit qualified applicants. Train employees in accordance with company standards.  Motivate and gives direction to all employees.  Communicate all policies and procedures to entire staff. Conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.  Adhere to federal, state and local laws employment related laws and regulations.  Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information.  Conduct coaching/counseling sessions; performance evaluations; prepare performance improvement plans, disciplinary documentation; conduct terminations for 10 union based employees.  Ensure that employee related issues are resolved in a manner consistent with company policies and union contract.  Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.  Strong ability to read, write and speak English language fluently.  Uncommon knowledge of English and Spanish, languages fluently.  Considerable Microsoft Office skills as well as General Brand System.  Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.  Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.  Proven ability to build positive team spirit.  Profound ability to delegate work assignments; provide recognition for results.  Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.  Uncommon ability to prioritize and plan work activities. Property Appearance  Inspect and document repairs and cleanliness of the building to ensure optimum upkeep and repair, room cleanliness and overall property appearance  Ensure the property is well maintained and that all mechanical equipment is in good working order. Public Relations Activities  Secretary of the Ponce Tourism Board  Member of the Puerto Convention Bureau  Member of the Puerto Rico Hotel Association.  Member of the Round Table of the Ponce Labor Department  Member of the Round Table of Human Resources PRHTA  Member of the Ponce Chamber of Commerce Skills  Bilingual - English/Spanish Excellent computer skills especially word processing, hotel operating systems and

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