SUMMARY * Extensive experience as an IT Support Analyst support for multiple business environments including corporate government and small business. * Strong experience performing software installation, troubleshooting, and support in Windows 2000, Office 2000/XP/Win 7/ Win. 10environments, support proprietary primarily Microsoft software suites and 3rd party engineering and medical applications. * Strong experience installing and working in Macintosh OS X 10.6 Mountain Lion environment * Good experience in utilizing Norton Ghost, Windows PE, Altiris and SCCM for pushing software packages and imaging pc. * Strong experience with Win 7 Rollout Project-Assist for hardware upgrade and OS migration. * Document resolution of trouble tickets in VMWare, Remedy, Numera Footprints and Numera Trackit in-house ticketing systems * Technical projects team member-providing management, participation and feedback of project tasks and assignments. * Ordered replacement parts through the OEM for repairing the computers. * Demonstrated problem-solving and decision-making capabilities successful customer service track record * Results-oriented individual with strong organizational, verbal, and written skills. * Extensive exposure to training and communicating technical instructions and explanations to the end user environment and management level personnel. * Knowledgeable in utilizing resources to accomplish goals and attaining solutions for technical issues. * Experienced in communicating and interfacing with vendors and internal IT divisions. * Ability to quickly learn and understand non standard applications and technical concepts. * Work in a Security level environment

Highlights:

• Microsoft Office
• Microsoft Windows
• Transmission Control Protocol/Internet Protocol (TCP/IP)
• Hardware/Systems
• Microsoft Windows NT
• Pc
• PC Hardware
• Personal Computer
• Inventory
• Microsoft Active Directory