Project Manager, Jacksonville

Industry:	Information Technology
Occupation:	Application Support
Education level:	Associate
Will Relocate:	Yes
Location:	Jacksonville, FL

Project Manager - Business Manager August 2007 - Present Information Technology Department  City of Jacksonville, FL Selected as Project Manager to lead large complex telecommunications-infrastructure projects for the relocation of customers and improve technology processes to align with the City’s strategic goals. Specialize in technology convergence, leveraging extensive experience in network communications and transport systems. Focus on increasing network capacity, migrating technology solutions, while decreasing overall cost. Authored detailed project/deployment plans and schedules tracking progress throughout project lifecycle. Assigned to manage 3 separate budgets of over $14M based on demonstrated skills in business analysis, process improvements, contract administration and technology convergence. Trusted advisor to senior leadership to communicate and recommend quantifiable budget reductions while maintaining service levels and customer satisfaction. Notable Projects include: • Telecommunications Project Manager – WAN broadband transport conversion. Delivering a multi-phased strategy to City’s senior management, under a Mayoral led initiative focused on upgrading technology and rightsizing infrastructure, while reducing cost. Managing cross-functional team of engineers, production teams and service providers to facilitate migration of multiple broadband technologies based on best practices and solution availability. • IT Project Manager – Multiple customer relocation missions. Managed the project coordinators responsible for the voice, network, audio visual, computers and security requirements for multiple customer moves to new facilities. Successfully gathered and delivered extensive planning, execution and oversight for more than 1,000 customers’ relocation to new and retrofitted work spaces. • Business Manager – Contract negotiations for telecommunications services. Planned and executed requests for proposals for the voice, data, fiber-optic ring and internet service providers for the City of Jacksonville. Led the negotiations for multi-year contracts achieving over $1M annual savings, while providing strategic technology advancements and disaster recovery solutions. • Business Manager – Budget control and administration. Key contributor to achieving more than 30% budget reductions over the past 3 years. Accomplished by streamlining business processes, improving asset receiving-tracking, expanding contract scopes while reducing vendor pricing and providing data analytics and return on investment analysis to recommend best strategic practices. • Infrastructure Project Manager – Design and build of 2,000 sq ft. data center. Directly engaged with copper, fiber and equipment cabinet design. Executed all RFP’s, negotiated contracts, directed subcontractors and team members. Delivered project on time and under original proposed budget. Network- Infrastructure-Security Project Manager July 2004 – July 2007 Production Manager focused on development of strong network support staff, infrastructure maintenance, and technology implementation upgrades to meet customer needs. Appointed to engagements based on demonstrated skill in leadership, business analysis and customer relationship management. Managed staff of 11 data technicians/analysts and co-managed 8 telecommunications personnel. Accountable for project performance, provided scope, cost and risk analysis and management of activities tracked through Primavera. Notable Projects include: • Network Project Lead - Network infrastructure upgrades. Led phases of technology migration of 26 client sites producing increased network capacity and reduced cost. Positively impacted client’s business functions by increasing transaction capabilities, improved personnel productivity and exceeded customer’s expectations. • Infrastructure-Security Project Lead – Security access/video surveillance strategy deployment. Coordinated cross-functional teams for the design and rollout of a video surveillance system for the public safety initiatives supported by the Fire Rescue and Sheriff Office for Super Bowl XXXIX held in Jacksonville, Florida. Challenged by tight timelines and strict security criteria to meet project requirements, the team successfully deployed the system and achieved complete enterprise integration. • Infrastructure-Project Lead – Metropolitan Area Network Gigabit Fiber Deployment. Assisted in the replacement of antiquated infrastructure and converged a large multi-site fiber optic network with redundant ring paths that increased network capacity, improved technology and added connectivity to 4 additional buildings. Reduced organizations’ dependency on leased telecommunications circuits therefore decreasing recurring costs. Telecommunications Lead Analyst October 1998 – July 2004 Technical Lead Analyst responsible for implementation and maintenance of the City of Jacksonville’s LAN/WAN environment of 900+ Cisco routers, switches and wireless access points. Assigned as technical lead on multiple projects based on demonstrated skill sets to gather customer requirements, meet assignment deadlines and deliver results. Notable Projects and achievements include: • Network Project Lead - Better Jacksonville Plan Public Libraries. Technical lead for 7 renovations and 8 new library facilities. Established design, procurement and installation that doubled the network capacity and expanded Citizen’s accessibility to Library network systems. Still considered to be a subject matter expert on Library business functions and technical requirements. • Technical Lead - Created and deployed online database for asset tracking and troubleshooting procedures of data networks improving restore time and increased accuracy of inventory for Help Desk Team. • Project Coordinator- Y2K data communications equipment verification and testing. Project responsibility included tracking and verifying the compliant status of 16,000+ pieces of equipment. Prepared contingency plans, managed upgrades and provided date testing functionality. • Technical Project Lead – Nortel Meridian voice mail system. System administrator for City’s new voice mail system. Conducted end-user training for over 1,700 employees.

8/2007 - Present

(private)

Manager

• Selected as Project Manager to lead large complex telecommunications-infrastructure projects for the relocation of customers and improve technology processes to align with the City’s strategic goals. Specialize in technology convergence, leveraging extensive experience in network communications and transport systems. Focus on increasing network capacity, migrating technology solutions, while decreasing overall cost. Authored detailed project/deployment plans and schedules tracking progress throughout project lifecycle. Assigned to manage 3 separate budgets of over $14M based on demonstrated skills in business analysis, process improvements, contract administration and technology convergence. Trusted advisor to senior leadership to communicate and recommend quantifiable budget reductions while maintaining service levels and customer satisfaction.

7/2004 - 7/2007

Information Technology Department  City of Jacksonville, FL

Manager

• Production Manager focused on development of strong network support staff, infrastructure maintenance, and technology implementation upgrades to meet customer needs. Appointed to engagements based on demonstrated skill in leadership, business analysis and customer relationship management. Managed staff of 11 data technicians/analysts and co-managed 8 telecommunications personnel. Accountable for project performance, provided scope, cost and risk analysis and management of activities tracked through Primavera.

10/1998 - 7/2004

Information Technology Department  City of Jacksonville, FL

Entry Level

• Technical Lead Analyst responsible for implementation and maintenance of the City of Jacksonville’s LAN/WAN environment of 900+ Cisco routers, switches and wireless access points. Assigned as technical lead on multiple projects based on demonstrated skill sets to gather customer requirements, meet assignment deadlines and deliver results.

1999

Associate Degree

Florida State College Jacksonville

• Computer Integrated Systems Specialist

1999

Associate Degree

Florida State College Jacksonville

• Computer Network Technology

Skill	Rating
Project Management
RFP Writing

Project Management, Business Analysis, Business Process, Cisco LAN/WAN, Infrastructure, RFP