telecom product support engineer maintain, design, troubleshoot telephony equipment

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/1988 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Cleveland State U	Marketing	1985	Bachelor Degree

Highlights:

From part-time call taker, quickly learned various phone systems and rose quickly through ranks until I became a Product Support Engineer in 1994. I have been in that position since, learning and supporting new product offerings as they are developed and sold to customer base. I troubleshoot configuration problems and assist with system design according to customer specifications.

Companies I like:

any

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• telecom

determine telephony problems and implement corrective action, work with customers and designers to set up appropriate telephony solutions.