Computer repair field tech on IBM high end mainframes and attached I/O for 7.5 years. IBM high end remote support center call rep and team lead for for 18 years. IBM field tech manager for 1.5 years. IBM service delivery planning specialist for 7 years.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Service Delivery Planning Specialist	10/1977 - Present

SCHOOL	MAJOR	YEAR	DEGREE
University of Pittsburgh	Behavioral Psychology	1975	Bachelor Degree

Highlights:

Numerous peer and department level awards. IBM Means Service award for service delivery excellence as a field tech. Participation as an exhibitor at national service awards conferences from 2002-2007.

Companies I like:

Companies that truly value employee contributions instead of paying lip service.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• service delivery
• planning

1. Maximizing quality of service delivery on high-end IT hardware platforms. 2. Identifying major product problems/inhibitors to customer satisfaction and service delivery quality