ACCOMPLISHMENTS *Transitioned operations from New Jersey to St. Louis, MO *Transitioned operations from St. Louis to Manila Philippines. *Partnered and assisted in developing the tax model between support and tax. *Implemented new support model requested by our customers to enhance their customer experience by creating 'one contact' for all product support - (HR Authority). *Transitioned operations from St. Louis, MO to St. Petersburg, FL *Liaison for support with Learning & Development to revamp and restructure a successful training program. LEADERSHIP QUALIFICATIONS * Excellent problem solving & critical thinking skills * Great Leadership skills * Very effective written and oral communication skills *Good organizational skills * Customer focused & Result Driven *Project Management Skills * Extensive knowledge in U.S. payroll and tax. * Team Building/Leadership * Account Development & Retention * Training & Development * Superb Decision Making Skills *Operation Management

Highlights:

• Billing
• Management
• Employee Relations
• Services
• Structured Query Language
• Documentation
• Customer Service
• Human Resources