Accomplishments * Implemented and deployed Medical Applications at Hospitals, Clinics and within Cruise ships medical facilities. * Managed moves and expansion projects of Call Centers both domestically and internationally. * Managed projects that involved Database and Software upgrade rollouts to over 2500 workstations nationwide * Reengineered mainframe process to reduce processing time by 40 % (24 hours) and storage space by 50 %, while not impacting user response time. * Coordinated setup of new enormous Latin American Call Center that supports Helpdesk and Sales staff with over 3000 workstations and eliminated all previously existing regional offices. * Managed matrixed international service delivery staff and third party vendors, deploying software upgrades, maintaining hardware and infrastructures throughout 15 Latin American countries. One of the original core System Designers and Project Leaders on the Amadeus Global Project.

Highlights:

• Management
• Procurement
• Project Management
• Training
• Software
• Software Development
• Asset Management
• Call Center
• Desktop Computer
• DSS