Todd L. Caltune 813 Shaw Ave, Lansdale, PA 19446 (267) 992-6551 EXPERIENCE: Merck, Lansdale, PA 01/11-present Customer Account Representative, Merck Pharmaceutical • Handling incoming calls for pharmaceutical sales orders, returns and order statuses for wholesale and indirect accounts. • Processing invoices with pharmacies and wholesalers. • Processing product replacement requests • Researching proof of deliveries and shipping manifests for orders over $50,000 for auditing purposes. Restorative Innovations, Norristown, PA 03/09-03/10 and 07/10-01/11 Asset Manager/Sales Manager • Responsible for inventory and equipment of multi-million dollar durable medical equipment. (Monthly Sales averaged $25,000) • Frequent contact with buyers in regards to pricing and payments. • Negotiate pricing contracts with vendors. • Maintain knowledge of emerging products and services to be a credible source to the provider. • Handled Accounts Payable and Accounts Receivable functions. • Prepared and posted Journal Entries. IOI Payroll , Bensalem, PA Payroll/Customer Service Specialist 03/10-07/10 • Process payrolls for businesses which include restaurants, corporations and industries. • Preparing invoices and client billings. • Responsible for employee changes that include termination, pay increases as well as deductions. • Provide customer service for incoming and follow-up calls to clients. Innoviant Pharmacy, Huntingdon Valley, PA 02/08-03/09 Accountant • General ledger accounting; including accounts payable and accounts receivable using People Soft and Peachtree software. • Conducted investigations concerning worker compensation cases. Contacted attorneys, paralegals, insurance adjusters, physicians and patients. • Handled Accounts Payable and Accounts Receivable functions. • Prepared and posted Journal Entries. • Provided HP Experience and training to clients CONTRACT POSITIONS: EDS Corporation, Cherry Hill, NJ/Ageon Life Insurance, Frazer, PA 09/07-02/08 Pension Calculation Processor and Life Insurance Sales/Customer Service • Gathered raw data to determine monthly pension amounts based on individual pension requests using People Soft and Peachtree software. • Reviewed for accuracy of payroll records • Provided accurate, prompt and high level customer service to insured members, beneficiaries and authorized third parties concerning cash value of life insurance policies (Sales averaged $200,000) Social Security Administration Philadelphia, PA 09/05-09/07 Benefits Authorizer • Made final determinations on the full range of benefits using People Soft software. • Adjusted established benefits and effectuated payments. Initiated and responded to telephone contacts to resolve issues or discrepancies and/or explain or obtain information • Processed pension calculations that involved Government, Public Retirement, Early Retirement, Deferred Retirement, Ordinary and Accidental Disability, Teacher and Firefighters Pensions. • Examined incoming correspondence, determinations of awards, supporting documents, annual reports, work notices, death notices, student forms and a variety of other incoming information in a folder-less environment to determine necessary action or actions • Handled Accounts Payable and Accounts Receivable functions. • Prepared and posted Journal Entries • Provided HP Experience and training to clients Amerihealth (Blue Cross) Wayne. PA 04/05-09/05 Member Services Representative • Provided HMO and PPO health insurance and claim details to dedicated clients (South Jersey School District), medical providers and insurance brokers • Provided HP Experience and training to clients AARP Health Care Options Fort Washington, PA 06/90-04/05 Senior Customer Service Representative and Business Analyst • Maintained accuracy of merchandise units and costing for company • Execute periodic cycle counts, including selection, results summary, issue identification , resolution and communication. • Monthly reconciliation of inventory to ledger including costs. • Utilizing raw data, created Excel spreadsheets, graphs and reports for Power Point presentations for management and supervisory staff. This involved determining the historical call volume based on type of call received and cost accounting for new health insurance products including Medicare Supplements. • Developed a six month forecast for cost, type of call and call volume • Administered payroll processing • Handled Accounts Payable and Accounts Receivable functions. • Prepared and posted Journal Entries • Provided HP Experience and training to clients EDUCATION: Arcadia University, Glenside, PA Bachelor’s Degree: Accounting and Business Administration

Highlights:

Companies I like:

Trump, Smith Barney, Any recognized legal practice, Merck

• Business Analyst
• HR specialist
• HR Coordinator

Privacy of individual Social Security records Analyzing and research to maintain accurate information including correct Social Security payments.