AV/VTC Systems Engineer

I analyze system requirements and determine compliance metrics from two perspectives. The first and more obvious is the hardware and system performance i.e. is the projector bright enough, does the audio system provide sufficient speech intelligibility, and can the VTC end point make the appropriate connections and sustain the calls. I define these attributes as needs. If designed correctly using industry standards the system should meet and or exceed a baseline of performance expectation. Our observation is that the distinguishing aspects of system performance, comes from its ability to meet the owners “wants” criteria. Because many times these can not be verbalized and or realized without a substantial interact with a finalized system they are not typically identified and therefore not met. I define these attributes as the utilization of technology in a fashion that allows the user to focus on their business task and not be distracted or become subservient to the apparatus that they are using. Understanding the customers work flow and identifying each basic task that the system needs to perform allows me to predict both simple and complex tasks that the organization needs to accomplish and deliver the desired results with an absolute minimum of knowledge of the system (devices) being utilized. The hardware should not become the master. Customers want the benefits of the technology with minimal operational overhead. If sufficient documentation and configuration management is delivered system ownership is actually transferred to the customer’s organization. Real knowledge transfer empowers the organization to direct their level of success. By delivering an innovative tool set the customer can be more self determined. ***Tool Examples*** Simplified Navigation that employs visual Land Marks as “bread crumbs” Task Oriented Unified Controls – Not Device Specific Embedded Submenus Mobile presentation cueing System verification with Automated Testing Routines Health & Status Processes with Recovery Assistance Audio Solo System

Application Support

Colorado Springs, CO