Areas of Expertise Operations Management Developing Strategic Marketing Plans Multi Project Oversight Contract Negotiation Business Development Resource Allocation Finance and Budgeting Leadership Management Strong Organizational Skills Key Contributions High-energy leader experienced in leading multi-unit regions with multiple locations. Excel in brand positioning, revenue growth, financial management and driving operational excellence. Champion a strong focus on customer satisfaction and loyalty. Well-developed employee relations, motivation, management development and training qualifications demonstrated by higher than average retention rates. Career Track Director of Business Services, PINEHURST SURGICAL, PA, Pinehurst, NC .2010-Present Responsible for managing the Business Operations of the Practice that incurred in 2017 $171 million in charges and $56 million net revenue. Practice is comprised of nine specialties involving ENT, Audiology, Plastics, General Surgery, Orthopedic Surgery, Urology, Women's Services, Mohs, Imaging, Lab, Sleep Med and PT. Practice is owned by 40 Physicians and includes 21 Mid-levels. Management responsibilities include oversight of the Business Office pertaining to Check-in and Check-out, Medical Records, Marketing, Facilities, Revenue Cycle Management, Billing Compliance, and Privacy. Project Manager of the ICD.10 Implementation team and the Project Manager of the system implementation transitioning from the IDX system to Athena Health. Also directed the Facility Security Project (phases 1 and 2) .

Highlights:

• Focus
• General Surgery
• Imaging
• Insurance
• Leadership
• Management
• Marketing Management
• Medical
• Medical Records
• Metrics